• 1. What is your method of carpet cleaning/ upholstery cleaning?

    We employ the latest technology steam extraction carpet cleaning method and recommended by world’s largest carpet manufacturer, Shaw Industries. Steam extraction (sometimes referred to as hot water cleaning) utilizes hot water which is pumped into the carpet after solvents and shampoos which are applied to the carpet and then vacuumed instantly to extract water and chemical foam.

    The same steam extraction method is used for fabric upholstery cleaning.

  • 2. Why choose steam extraction cleaning method?

    Research indicates that the hot water extraction system provides the best capability for cleaning. Hot water extraction is favored by the Environmental Protection Agency (EPA-US) and is the preferred method of the Institute of Inspection, Cleaning and Restoration Certification (IICRC -US).

    Any cleaning method will get “some” results. But if you want to remove germs, bacteria, pollen, dirt, pet dander and millions of dust mites without chemical or soap residue then you want to choose professional steam extraction cleaning.

    To know more on different methods of cleaning and why steam extraction carpet cleaning is highly recommended, follow this link:

    Link 1

    Link 2

    Link 3

  • 3. How often should my carpets be cleaned?

    Depending on how heavy is the usage or traffic at your office, if there are pets in your home, one recommended by most carpet manufactories is, at least once every 6 months.

    For frequent cleaning, we suggest that you opt for our contractual cleaning and enjoy discounts for long term. Contact our service agent 019-3097102 to find out.

  • 4. How long will it take to clean my carpets/ upholstery?

    Generally for carpet cleaning, this is standard cleaning time (drying time separate) and we are the most effective and efficient cleaning company:
    *NOTE: for faster drying time, it is highly recommended to turn on the aircond for better and effective drying

    0-500 sft – 1 hour (drying time: 1-2 hours)
    0-1,000 sft – 1-2 hours (drying time 1-2 hours)
    1,000sft- 2,000sft – 2-3 hours (drying time 2-3 hours)
    2,000sft – 5,000sft – 3-4hours ( drying time 2-3 hours)
    5,000sft – 8,000sft – 4-5 hours (drying time 2-3 hours)
    8,000sft – 12,000sft – 6-8 hours (drying time 2-3 hours)
    20,000 – 40,000sft – 12-14 hours (drying time 3-4 hours)

    Upholstery cleaning:
    1-2 seater: 1 hour (drying time 2 hours)
    3- 6 seater: 2 hours (drying time 2 hours)

    Note: For larger projects we use multiple larger teams to complete task faster

  • 5. Do I need to inform carpet/ upholstery material and condition?

    Customer must inform before engaging our service of the condition of carpet/ upholsery of any visible damage and if any specialty carpet/upholstery material, or requires carpet manufacturers cleaning chemicals or method. We highly recommend customers to contacting carpet manufacturers on recommended cleaning solutions or special treatment on carpet cleaning.

    Disclaimer: We are not responsible and will not refund for any damage to carpet/upholstery made of special type of materials from negligence of  not informing before engaging our service. Clear information with instruction cleaning must be given by customers for specialty or expensive carpets/ upholstery.

  • 6. How long will it take for carpets/ upholstery to dry before I can walk/ sit on them?

    You can walk on damp carpets at anytime. Our powerful extraction cleaning extract 98% of the moisture so drying times can be quicker (average 1-3 hours). Carpet can be slippery especially on stairs and going from carpeted to hard floors, so kindly please be careful.

    For upholstery we recommend that you allow the complete drying of the upholstery.

  • 7. What are the steps & process of cleaning for carpet & upholstery?

    1. Carpet Evaluation and Pre Cleaning Inspection

    2. Pre-Vacuum areas to be cleaned

    3. Vacuum all accessible wall/carpet edges/cracks

    4. Pre-treat all areas, especially traffic lanes

    5. Pre-Spotting all stains and spots

    6. Post-Spotting all stains and spots, with special spotters products

    7. Final Rinse Extraction of Carpet to remove soils, pollinates, pollen, pet dander, dust, dust mites, etc

     *NOTE: We do no move any furniture includes: office tables, cabinets, sofa, loveseat, recliner, chair, coffee table, small side tables, ottomans. NO moving of large or expensive items, electronics, sectional sofas, beds, dressers, dressers w/ mirrors. If you’re not sure, please ask! We can clean under most items with legs with our cleaning wand.

  • 8. What are the steps & process of cleaning for pet stain and bad odor?

    We have special chemical to treat urine spots, smell and discoloration. We mix of special urine treatment and pour it onto an area to break up urine deposits and help naturalize smell.

  • 9. What type of cleaning products do you use and are they safe?

    We use only the highest quality cleaning agents approved for carpet and upholstery cleaning, with many that use all safe for carpet and upholstery cleaning PH balanced ingredients, Odorless, Biodegradable, Hypo-allergenic, Nonflammable, Nontoxic, leave no sticky residue, No VOC’s, Environmentally safe for children and pets and IAQ (Indoor Air Quality) Approved*. All materials are handled and prepared in accords with manufactures guidelines. The cleaning products we use have no soaps or detergents that can leave sticky residue in your carpets.

    MSDS (chemical datasheet) can be provided upon request.

  • 10. What is Dry cleaning?

    Most major carpet manufacturers recommend and some now require steam extraction carpet cleaning, (aka,Hot Water Cleaning) as their preferred method of cleaning. Much like washing your hair you rinse out the soap before drying, steam extraction cleaning is highly effective in removing soil and other contaminants from your carpet using the flushing of water rinsing agents and extraction with a powerful vacuum system. It is one of five carpet cleaning processes that are officially recognized as an industry standard.

    To most people “dry cleaning” means cleaning without water. The fact is, most carpet cleaning advertised as “Dry” cleaning actually uses anywhere from a little, to a lot, of water! Some companies use a white powder materials that is sprinkled on the carpet and worked in with a brush machine. The material supposedly absorbs the soil and is vacuumed away. For the majority of commercial & residential customers steam extraction cleaning will deliver the most effective results being its the method recommend by the largest carpet manufactures.

  • 11. Can all stains on carpet removed?

    SPOTS & STAINS – most spots and stains are removed during cleaning process, our emphasis is to apply recommended chemical for fabric types and do spot cleaning.  Most stains come out, but some don’t because some carpet/ upholstery fabric may have damaged or discolor due to old stains and become permanent damage. Other type of damages includes carpet worn out due to heavy traffic or old carpet fibers have become thin. We also won’t be able to remove stains of old coffee stains, lipsticks, blood, oil paint mark, oil stains, old food stains.

  • 12. What are the benefits carpet steam cleaning?

    Carpet manufacturing experts agree their is one “best” method for cleaning carpets in your office & home. That method is steam extraction cleaning or “hot water extraction cleaning”. Check the major carpet mills websites you will see they overwhelming recommend steam cleaning as the preferred method of cleaning. And starting in Jan 2007, Shaw Industries, the largest carpet maker will be requiring carpets be steam cleaning at least once every 24 months by a IICRC certified Tech to maintain warranties.

    • DEEP EXTRACTION –  goes into carpet fiber where dirt can be embedded. Soil is extracted from base of carpet not scrubbed in deeper. The dirt and soil are taken out of carpet with hot water rinse action

    • NO SOAPS & DETERGENTS – all cleaning agents are non-residue materials and wash out with the rinse

    • SAFE & EFFECTIVE for all carpet types and fibers, including the stain resistant types, like StainMaster

    • SANITIZES  removing 95% of bacteria, dust mites, allergy laden particles, pollens and pollutants in the carpet that can attribute to allergic reactions.

    • SPOTS & STAINS – most spots and stains are removed during cleaning process, we also post spot if needed for difficult stains and spots. Most come out, some don’t

    • CARPET PILE DISTORTION – The powerful vacuum action and hot water  used during cleaning helps restore that “like new” look to your carpet. The carpet is clean and standing up like new.

    • FAST DRY – most carpets are dry in 2-4 hrs.

    • ECONOMICAL – Helps extend the life of your carpet. It cheaper to clean than replace.

    • NO HARSH CHEMICALS – our main cleaning agents are safe for children and pets are odor free, Hypoallergenic, no enzymes, no bleach, no suds, non toxic, non flammable, no VOC’s, No sticky residue. No soaps or harsh detergents are used.

Not found your question? Just ask us!