Frequently Asked Question
What is your method of carpet cleaning/ upholstery cleaning?
We use the latest technology steam extraction carpet cleaning method and recommended by world’s largest carpet manufacturer, Shaw Industries. Steam extraction (sometimes referred to as hot water cleaning) utilizes hot water which is pumped into the carpet after solvents and shampoos which are applied to the carpet and then vacuumed instantly to extract water and chemical foam. The same steam extraction method is used for fabric upholstery cleaning.
Why choose steam extraction cleaning method?
Research indicates that the hot water extraction system provides the best capability for cleaning. Hot water extraction is favored by the Environmental Protection Agency (EPA-US) and is the preferred method of the Institute of Inspection, Cleaning and Restoration Certification (IICRC -US).
Any cleaning method will get “some” results. But if you want to remove germs, bacteria, pollen, dirt, pet dander and millions of dust mites without chemical or soap residue then you want to choose professional steam extraction cleaning.
To know more on different methods of cleaning and why steam extraction carpet cleaning is highly recommended, follow this link:
What are the benefits carpet steam cleaning?
Carpet manufacturing experts agree their is one “best” method for cleaning carpets in your office & home. That method is steam extraction cleaning or “hot water extraction cleaning”. Check the major carpet mills websites you will see they overwhelming recommend steam cleaning as the preferred method of cleaning. And starting in Jan 2007, Shaw Industries, the largest carpet maker will be requiring carpets be steam cleaning at least once every 24 months by a IICRC certified Tech to maintain warranties.
DEEP EXTRACTION – goes into carpet fiber where dirt can be embedded. Soil is extracted from base of carpet not scrubbed in deeper. The dirt and soil are taken out of carpet with hot water rinse action
NO SOAPS & DETERGENTS – all cleaning agents are non-residue materials and wash out with the rinse
SAFE & EFFECTIVE for all carpet types and fibers, including the stain resistant types, like StainMaster
SANITIZES removing 95% of bacteria, dust mites, allergy laden particles, pollens and pollutants in the carpet that can attribute to allergic reactions.
SPOTS & STAINS – most spots and stains are removed during cleaning process, we also post spot if needed for difficult stains and spots. Most come out, some don’t
CARPET PILE DISTORTION – The powerful vacuum action and hot water used during cleaning helps restore that “like new” look to your carpet. The carpet is clean and standing up like new.
FAST DRY – most carpets are dry in 2-4 hrs.
ECONOMICAL – Helps extend the life of your carpet. It cheaper to clean than replace.
NO HARSH CHEMICALS – our main cleaning agents are safe for children and pets are odor free, Hypoallergenic, no enzymes, no bleach, no suds, non toxic, non flammable, no VOC’s, No sticky residue. No soaps or harsh detergents are used.
How often should my carpets be cleaned?
Depending on how heavy is the usage or traffic at your office, if there are pets in your home, one recommended by most carpet manufactories is, at least once every 6 months.
For frequent cleaning, we suggest that you opt for our contractual cleaning and enjoy discounts for long term. Contact us to find out saving plans.
How long will it take to clean my carpets/ upholstery?
Generally for carpet cleaning, this is standard cleaning time (drying time separate) and we are the most effective and efficient cleaning company:
*NOTE: for faster drying time, it is highly recommended to turn on the aircond for better and effective drying
0-500 sft – 1 hour (drying time: 1-2 hours)
0-1,000 sft – 1-2 hours (drying time 1-2 hours)
1,000sft- 2,000sft – 1-2 hours (drying time 1-2 hours)
2,000sft – 5,000sft – 2-4hours ( drying time 2-3 hours)
5,000sft – 8,000sft – 4-8 hours (drying time 2-3 hours)
8,000sft – 12,000sft – 8-10 hours (drying time 2-3 hours)
20,000 – 40,000sft – for large area projects kindly contact us
1-2 seater: 30-45 minutes (drying time 2 hours)
3- 6 seater: 1 hour (drying time 2 hours)
Note: For larger projects we use multiple larger teams to complete task faster
Do I need to inform carpet/ upholstery material and condition?
Customer must inform before engaging our service of the condition of carpet/ upholsery of any visible damage and if any specialty carpet/upholstery material, or requires carpet manufacturers cleaning chemicals or method. We highly recommend customers to contacting carpet manufacturers on recommended cleaning solutions or special treatment on carpet cleaning.
Disclaimer: We are not responsible and will not refund for any damage to carpet/upholstery made of special type of materials from negligence of not informing before engaging our service. Clear information with instruction cleaning must be given by customers for specialty or expensive carpets/ upholstery.
Why is there difference in results of color or damage visible in carpet?
Carpet condition is generally exposed to daily wear & tear and you could see difference or fade color or existing damage visible after cleaning due to stains or dirt are removed. Our cleaning chemical or method does not cause any discoloration or damage to carpet.
Can rust stain removed?
Rust stain generally caused by stains exposed for long period of time and it hardens to the material of fabric such as carpet or upholstery material, we do not guarantee to able remove rust stains. We will apply safe chemicals and cleaning method to safely clean on the material, if the rust stain is not removed is probably a permanent damage.
How long will it take for carpets/ upholstery to dry before I can walk/ sit on them?
You can walk on damp carpets at anytime. Our powerful extraction cleaning extract 98% of the moisture so drying times can be quicker (average 1-3 hours). Carpet can be slippery especially on stairs and going from carpeted to hard floors, so kindly please be careful.
For sofa/mattress/curtain and upholstery we recommend that you allow the complete drying of the upholstery.
Do you provide after service guarantee?
We provide 24 hours cleaning service warranty on stains touch up for carpet, sofa, upholstery, curtain and mattress cleaning. You are required to WhatsApp to 019-276 7102 send photos of areas of your complaint for us ascertain and verify if the areas are stains or permanent carpet fiber or upholstery fabric damage.
Terms & condition
You need photo submission of the area of problem via WhatsApp.
Complaints must be addressed within 24 hours job completion.
If after the 24 hours time period of warranty we will charge for touch up based on hourly charges RM150 per hour.
The client must be on site to show the area and sign off form for validation we have completed the job.
Our office will do the best to arrange soonest possible and available free slot date and time during working days (Monday-Saturday) and office hours.
We only do touch up on area of stains and will not clean the whole carpet area/sofa/upholstery/mattress/curtains.
If customer request to do the whole whole carpet area/sofa/upholstery/mattress/curtains, we will charge RM150 per hour.
Empty or unoccupied units for more than 5 months.
Normal or general soiling from everyday use.
Stains caused by bleach, corrosives, acne medicines, dyes, inks, abuse, vandalism, or disasters such as floods, fire or other acts of God.
Pet or other stains of a repetitive nature.
What are the steps & process of cleaning for carpet & upholstery?
Carpet Evaluation and Pre Cleaning Inspection
Pre-Vacuum areas to be cleaned
Vacuum all accessible wall/carpet edges/cracks
Pre-treat all areas, especially traffic lanes
Pre-Spotting all stains and spots
Post-Spotting all stains and spots, with special spotters products
Final Rinse Extraction of Carpet to remove soils, pollinates, pollen, pet dander, dust, dust mites, etc
Is it require to move furniture during cleaning or do we move any furniture?
We do no move any furniture includes: office tables, cabinets, sofa, loveseat, recliner, chair, coffee table, small side tables, ottomans. NO moving of large or expensive items, electronics, sectional sofas, beds, dressers, dressers w/ mirrors. If you’re not sure, please contact us to get more information. We can clean under most items with legs with our cleaning wand.
What are the steps & process of cleaning for pet stain and bad odor?
We have special chemical to treat urine spots, smell and discoloration. We mix of special urine treatment and pour it onto an area to break up urine deposits and help naturalize smell.
What type of cleaning products do you use and are they safe?
We use only the highest quality cleaning agents approved for carpet and upholstery cleaning, with many that use all safe for carpet and upholstery cleaning PH balanced ingredients, Odorless, Biodegradable, Hypo-allergenic, Nonflammable, Nontoxic, leave no sticky residue, No VOC’s, Environmentally safe for children and pets and IAQ (Indoor Air Quality) Approved*. All materials are handled and prepared in accords with manufactures guidelines. The cleaning products we use have no soaps or detergents that can leave sticky residue in your carpets.
MSDS (chemical datasheet) can be provided upon request.
What is dry cleaning?
Most major carpet manufacturers recommend and some now require steam extraction carpet cleaning, (aka,Hot Water Cleaning) as their preferred method of cleaning. Much like washing your hair you rinse out the soap before drying, steam extraction cleaning is highly effective in removing soil and other contaminants from your carpet using the flushing of water rinsing agents and extraction with a powerful vacuum system. It is one of five carpet cleaning processes that are officially recognized as an industry standard.
To most people “dry cleaning” means cleaning without water. The fact is, most carpet cleaning advertised as “Dry” cleaning actually uses anywhere from a little, to a lot, of water! Some companies use a white powder materials that is sprinkled on the carpet and worked in with a brush machine. The material supposedly absorbs the soil and is vacuumed away. But dry cleaning is very costly and not suitable for most type of carpet and if not properly done the carpet will have left over residue that can damage the carpet. For the majority of commercial & residential customers steam extraction cleaning will deliver the most effective results being its the method recommend by the largest carpet manufactures.
MSDS (chemical datasheet) can be provided upon request.
Can all stains on carpet removed?
General stains are removed during cleaning process, our emphasis is to apply recommended chemical for fabric types and do cleaning. Most stains come out, but some don’t because some carpet/ upholstery fabric may have damaged or discolor due to old stains and become permanent damage. Other type of damages includes carpet worn out due to heavy traffic or old carpet fibers have become thin. Carpet cleaning service are not applicable for spot stains such as paint, gum, old coffee stains, damaged carpet, lipsticks, blood, oil paint mark, oil stains, old food stains. For spot stain cleaning is a specific service and is not applicable for general carpet cleaning. Please request for separate quote if you need a spot stain cleaning for paint, gum, old coffee stains, lipsticks, blood and heavy duty stains and charges are separate for spot stain cleaning service. We still charge full service charge if stains are not able to be removed.
Does pen markings on leather or fabric sofa removable?
Pen markings are not removable and we do not guarantee able to remove for any service that has pen markings. We still charge full service charge if stains not removed.
My office is an empty/unoccupied unit, how are the charges?
Carpet spot stain removal service for paint, gum, heavy stains, coffee, food, alcohol, blood requires special chemical, tools and treatment method that not same with general carpet cleaning service. The charges are different depending on type of stains and area size. For example for carpet paint removal the service is not fall under carpet cleaning service, the price is determined on the total affected area size.
Does the spot stain cleaning able to remove the stain completely? Answer is most stains can, but some don’t. The reason some stains not able to remove is because it has embedded very deeply to the carpet fiber. Though sometimes the stain may be removed, but there will be some marks from discoloration or physical damage.
Heavy dust carpet condition due to unoccupied/ empty units, many years didn’t do carpet cleaning or vacuuming, or after post renovation cleaning requires more deep carpet cleaning and extra charges. Dust are fine particles sometimes will not be able to remove with single time treatment. We recommend customers to do take Extra package cleaning treatment for heavy dust on carpet. The reason is because the dust on empty units or post reno units will still stick around wall, furniture and on the air. We first recommend customer to do initial cleaning before hiring carpet cleaning service.