FAQs

POPULAR QUESTIONS

We use the latest technology steam extraction carpet cleaning method and recommended by world’s largest carpet manufacturer, Shaw Industries. Steam extraction (sometimes referred to as hot water cleaning) utilizes hot water which is pumped into the carpet after solvents and shampoos which are applied to the carpet and then vacuumed instantly to extract water and chemical foam. The same steam extraction method is used for fabric upholstery cleaning.

Research indicates that the hot water/ steam extraction system provides the best capability for cleaning. Steam extraction is favored by the Environmental Protection Agency (EPA-US) and is the preferred method of the Institute of Inspection, Cleaning and Restoration Certification (IICRC -US).

Any cleaning method will get “some” results. But if you want to remove germs, bacteria, pollen, dirt, pet dander and millions of dust mites without chemical or soap residue then you want to choose professional steam extraction cleaning.

To know more on different methods of cleaning and why steam extraction carpet cleaning is highly recommended, follow this link:

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Carpet manufacturing experts agree their is one “best” method for cleaning carpets in your office & home. That method is steam extraction cleaning or “hot water extraction cleaning”. Check the major carpet mills websites you will see they overwhelming recommend steam cleaning as the preferred method of cleaning. And starting in Jan 2007, Shaw Industries, the largest carpet maker will be requiring carpets be steam cleaning at least once every 24 months by a IICRC certified Tech to maintain warranties.

DEEP EXTRACTION – goes into carpet fiber where dirt can be embedded. Soil is extracted from base of carpet not scrubbed in deeper. The dirt and soil are taken out of carpet with hot water rinse action

NO SOAPS & DETERGENTS – all cleaning agents are non-residue materials and wash out with the rinse

SAFE & EFFECTIVE for all carpet types and fibers, including the stain resistant types, like StainMaster

SANITIZES removing 95% of bacteria, dust mites, allergy laden particles, pollens and pollutants in the carpet that can attribute to allergic reactions.

SPOTS & STAINS – most spots and stains are removed during cleaning process, we also post spot if needed for difficult stains and spots. Most come out, some don’t

CARPET PILE DISTORTION – The powerful vacuum action and hot water used during cleaning helps restore that “like new” look to your carpet. The carpet is clean and standing up like new.

FAST DRY – most carpets are dry in 2-4 hrs.

ECONOMICAL – Helps extend the life of your carpet. It cheaper to clean than replace.

NO HARSH CHEMICALS – our main cleaning agents are safe for children and pets are odor free, Hypoallergenic, no enzymes, no bleach, no suds, non toxic, non flammable, no VOC’s, No sticky residue. No soaps or harsh detergents are used.

Depending on how heavy is the usage or traffic at your office, if there are pets in your home, one recommended by most carpet manufactories is, at least once every 6 months.

For frequent cleaning, we suggest that you opt for our contractual cleaning and enjoy discounts for long term. Contact us to find out long-term contract saving plans.

Generally for carpet cleaning, this is standard cleaning time (drying time separate) and we are the most effective and efficient cleaning company:
*NOTE: for faster drying time, it is highly recommended to turn on the aircond for better and effective drying

0-500 sft – 1 hour (drying time: 1-2 hours)
0-1,000 sft – 1-2 hours (drying time 1-2 hours)
1,000sft- 2,000sft – 1-2 hours (drying time 1-2 hours)
2,000sft – 5,000sft – 2-4hours ( drying time 2-3 hours)
5,000sft – 8,000sft – 4-8 hours (drying time 2-3 hours)
8,000sft – 12,000sft – 8-10 hours (drying time 2-3 hours)
20,000 – 40,000sft – for large area projects kindly contact us

Upholstery cleaning:
1-2 seater: 30-45 minutes (drying time 2 hours)
3- 6 seater: 1 hour (drying time 2 hours)

Note: For larger projects we use multiple larger teams to complete task faster.

Customer must inform before engaging our service of the condition of carpet/ upholsery of any visible damage and if any specialty carpet/upholstery material, or requires carpet manufacturers cleaning chemicals or method. We highly recommend customers to contacting carpet manufacturers on recommended cleaning solutions or special treatment on carpet cleaning.

Disclaimer: We are not responsible and will not refund for any damage to carpet/upholstery made of special type of materials from negligence of  not informing before engaging our service. Clear information with instruction cleaning must be given by customers for specialty or expensive carpets/ upholstery.

Carpet condition is generally exposed to daily wear & tear over time and you could see difference or fade color or existing damage visible after cleaning due to stains or dirt are removed. Our cleaning chemical or tools, equipment and method of cleaning does not cause any discoloration or damage to carpet. We use only recommended cleaning chemical that is specific for carpet/upholstery cleaning use only.

Rust, coffee, lipstick, blood, chemical stain generally if exposed for long period of time it will harden the fabric material and not be able to remove the stains. We will apply safe chemicals and cleaning method to safely clean on the material, if the stain is not removed it is probably a permanent damage.

Our solution is a water based alkaline solution specifically used for delicate fabric material such as carpet, upholstery, mattress and curtain. Our chemical is high grade solution, non-toxic, non-detergent, non-acidic, eco-friendly, bio-degradable, leave no sticky residue, No VOC’s, Environmentally safe for children and pets and IAQ (Indoor Air Quality) Approved*. All materials are handled and prepared in accords with manufactures guidelines. The cleaning products we use have no soaps or detergents that can leave sticky residue in your carpets. We have been using the same solution for 10 years without any issues or complaints.

MSDS (chemical datasheet) can be provided upon request.

You can walk on damp carpets at anytime. Our powerful extraction cleaning extract 98% of the moisture so drying times can be quicker (average 1-3 hours). Carpet can be slippery especially on stairs and going from carpeted to hard floors, so kindly please be careful.

For sofa/mattress/curtain and upholstery we recommend that you allow the complete drying of the upholstery before use.

We provide 24 hours cleaning service warranty on stains touch up for carpet, sofa, upholstery, curtain and mattress cleaning. You are required to WhatsApp to 019-276 7102 send photos of areas of your complaint for us ascertain and verify if the areas are stains or permanent carpet fiber or upholstery fabric damage.

Terms & condition

You need photo submission of the area of problem via WhatsApp. Complaints must be addressed within 24 hours job completion.

If after the 24 hours time period of warranty we will charge for touch up based on hourly charges RM150 per hour.

The client must be on site to show the area and sign off form for validation we have completed the job.

Our office will do the best to arrange soonest possible and available free slot date and time during working days (Monday-Saturday) and office hours.

We only do touch up on area of stains and will not clean the whole carpet area/sofa/upholstery/mattress/curtains.

If customer request to do the whole whole carpet area/sofa/upholstery/mattress/curtains, we will charge RM150 per hour.

EXCLUSIONS OF SITUATION:
Empty or unoccupied units for more than 5 months.
Normal or general soiling from everyday use.
Stains caused by bleach, corrosives, acne medicines, dyes, inks, abuse, vandalism, or disasters such as floods, fire or other acts of God.
Pet or other stains of a repetitive nature.

Yes. We are insured for services we provide.

  1. Carpet Evaluation and Pre Cleaning Inspection

  2. Pre-Vacuum areas to be cleaned of large objects on surface

  3. Vacuum all accessible wall/carpet edges/cracks

  4. Pre-treat all areas, especially traffic lanes

  5. Pre-Spotting all stains and spots

  6. Post-Spotting all stains and spots, with special spotters products

  7. Final Rinse Extraction of Carpet to remove soils, pollinates, pollen, pet dander, dust, dust mites, etc

We do no move any furniture includes: office tables, cabinets, sofa, loveseat, recliner, chair, coffee table, small side tables, ottomans, files, copier machine. NO moving of large or expensive items, electronics, sectional sofas, beds, dressers, dressers w/ mirrors. If you’re not sure, please contact us to get more information. We clean all accessible areas with our cleaning wand.

We have special chemical to treat urine spots, smell and discoloration. We mix of special urine treatment and pour it onto an area to break up urine deposits and help naturalize smell.

Most major carpet manufacturers recommend and some now require steam extraction carpet cleaning, (aka,Hot Water Cleaning) as their preferred method of cleaning. Much like washing your hair you rinse out the soap before drying, steam extraction cleaning is highly effective in removing soil and other contaminants from your carpet using the flushing of water rinsing agents and extraction with a powerful vacuum system. It is one of five carpet cleaning processes that are officially recognized as an industry standard.

To most people “dry cleaning” means cleaning without water. The fact is, most carpet cleaning advertised as “Dry” cleaning actually uses anywhere from a little, to a lot, of water! Some companies use a white powder materials that is sprinkled on the carpet and worked in with a brush machine. The material supposedly absorbs the soil and is vacuumed away. But dry cleaning is very costly and not suitable for most type of carpet and if not properly done the carpet will have left over residue that can damage the carpet. For the majority of commercial & residential customers steam extraction cleaning will deliver the most effective results being its the method recommend by the largest carpet manufactures.

General stains are removed during cleaning process, our emphasis is to apply recommended chemical for fabric types and do cleaning.  Most stains come out, but some don’t because some carpet/ upholstery fabric may have damaged or discolor due to old stains and become permanent damage. Other type of damages includes carpet worn out due to heavy traffic or old carpet fibers have become thin. Carpet cleaning service are not applicable for spot stains such as paint, gum, old coffee stains, damaged carpet, lipsticks, blood, oil paint mark, oil stains, old food stains. For spot stain cleaning is a specific service and is not applicable for general carpet cleaning. Please request for separate quote if you need a spot stain cleaning for paint, gum, old coffee stains, lipsticks, blood and heavy duty stains and charges are separate for spot stain cleaning service. We still charge full service charge if stains are not able to be removed.

Pen markings are not removable and we do not guarantee able to remove for any service that has pen markings. We still charge full service charge if stains not removed.

For empty units/ post reno units carpet cleaning, there is extra charges. Heavy dust carpet condition due to unoccupied/ empty units, many years didn’t do carpet cleaning or vacuuming, or after post renovation cleaning requires more deep cleaning and extra step treatment. Dust are fine particles sometimes will not be able to remove with single time treatment. We recommend customers to take Extra package cleaning treatment for heavy dust on carpet.